Dec 24, 2019
About the guest:
Andrew Silsby is the president and CEO of Kennebec Savings Bank, a long-standing community bank that supports the Central Maine region’s economic and community development, while providing their customers with a great banking experience.
Andrew has worked up through the ranks in banking, starting as a teller in 1986 to his position now as president and CEO. He has performed nearly every job function in banking over the past 33 years, getting to know banking inside and out, making him uniquely qualified to lead the institution that’s so important to his community.
Andrew is motivated by his long-term vision of a vibrant, attractive and successful capitol region with opportunities for young people to put down roots and start a family. As a hands-on leader, he enjoys rolling up his sleeves and pitching in wherever he is needed, in both the bank and the community. He is involved with many of the area nonprofit boards, such as the Chamber of Commerce, the library and many other organizations as part of his commitment to creating a vibrant community.
In the episode:
2:20 – Andrew shares how he got his first banking job by walking into a bank and asking for a job.
5:52 – Nancy and Andrew talk about being able to solve problems and what role customer service plays.
8:22 – Andrew states how Kennebec Savings’ goal is to help people get from point A to point B in their everyday lives.
10:04 – Andrew talks about the components of customer service.
13:20 – With Kennebec Savings celebrating their 150th anniversary, Andrew talks about the bank’s history.
16:44 – Nancy compares Kennebec Savings Bank’s mortgage process to The Marshall Plan® and Andrew shares how important it is to simplify to mortgage process.
19:29 – Andrew shares how he has built his brand through giving back to the community.
22:52 – Nancy and Andrew discuss social media, including LinkedIn which Andrew prefers because of the professional focus.
27:04 – Nancy mentions how Kennebec Savings’ building are beautiful and Andrew explains how the landscaping benefits the community and the bank.
29:28 – Andrew shares how the bank donates to the Parkinson’s Society, resulting in the bright tulips outside of the bank in the spring.
33:09 – Andrew shares the most important part of being competitive in the banking industry and the different ways of moving money.
41:57 – Andrew talks about building Kennebec Savings Bank’s brand.
45:22 – Andrew shares what he loves about central Maine.
49:02 – Nancy ask Andrew about the bank’s relationship with Maine Life on NewsCenter Maine.
53:12 – Andrew shares what he has written about for forbes.com.
54:49 – Andrew tells how the bank hires college students as interns during the summer, enabling their employees to take time off during the warm weather.
57:39 – Andrew describes the sub-industries within the banking industry.
“There's a satisfaction to the lending process where it's a beginning and you're able to help somebody get where they want to go.” — Andrew Silsby, President & CEO of Kennebec Savings Bank
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